All transactions on the Hi5 Broadband website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of Hi5 Broadband or its representatives or in the case of products/services covered by Money Back Guarantee, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by Hi5 Broadband with respect to the transaction done by the user.
In the event of refund of the amount to the customer for any reason, the amount will be refunded to the customer on the concerned credit card/debit card/bank account through Internet Payment Gateway process only and no cash refunds will be made.
We reconcile all transactions on our system with Internet Payment Gateway on T+2 working day (excluding Sundays and Holidays) basis. All transactions which have failed and where we have received payment confirmation from the Internet Payment Gateway, a refund will be processed within 7 working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank or card issuer may take 7-15 days to post a credit to your account.
This is an automatic process and will be followed in all cases. However, for cases where you have received a success confirmation but the payment is not reflecting in your account with us or any other case, you are welcome to log a complaint by sending an email to support@Hi5Broadband.com and we will provide you a quick resolution.